Products Available
Buying & selling
We all have consumer rights, and we’re here to help you use them when a purchase goes wrong. Whether you want to demand a refund or request compensation, we have a range of fixed fee services that get results. What’s more, you can try before you buy and have the full reassurance that our legal expertise is available should you need it, so get started now.
For more help and information click on the law guide topics in the left hand menu.
Russell Jones & Walker are regulated by the Solicitors Regulation Authority, and as a leading law firm you can rely on our depth of knowledge and expertise. If you are selling or buying a motor vehicle it’s important to document the transaction properly, and we can help with that too. If your issue is more complicated, remember that should you need further representation, it's just a few clicks away.
The range of Your Legal Rights Buying and Selling services available are outlined below:
Buying & selling
Products
Motoring
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Product name: General Motoring (Pack)Short description: Make sure that you have appropriate documentation to hand for every aspect of your motoring life. Thi pack contains documentation enabling you to deal with all aspects of vehicle-related legal issues… Read more
Buying goods
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Product name: Buying goods (pack)Short description: This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in… Read more
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Product name: Demand a refund for goods purchased with a credit cardShort description: If you have purchased faulty goods with a credit card (and the goods cost between £100 and £30,000), use this letter to apply for a full refund from the credit card provider. The Consumer… Read more
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Product name: Letter requesting refund for goods not properly repairedShort description: This is a letter for when a purchaser of defective goods has attempted to exercise a legal right to have them repaired by the manufacturer but, that having failed, is now relying upon legal rights against… Read more
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Short description: If a seller has denied responsibility for faulty goods which you have purchased from them, you can use this letter to reject their denial of responsibility. Before using this document, you need to have… Read more
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Product name: Request a refund for faulty goodsShort description: If you have purchased faulty goods, you can use this letter to seek a refund from the seller. Wherever goods are bought, they must "conform to contract". This means that they must be as… Read more
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Product name: Request a refund for goods not delivered on timeShort description: If you have purchased goods and either the seller has failed to deliver them on a specific date as agreed in your contract or if there is no such clause but an unreasonable amount of time has passed since… Read more
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Short description: If you have purchased goods and they do not meet the description by which they were sold then you may use this letter to demand a full refund. The description may have been communicated to you through… Read more
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Product name: Request a replacement for goods damaged during deliveryShort description: If you have ordered goods for delivery and those goods are damaged when they arrive, you can use this document to request a replacement. If a replacement is not possible, the letter requests that a total… Read more
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Product name: Request compensation for damage caused by faulty goodsShort description: If you have purchased goods which are faulty and cause damage to any of your property, you can use this letter to seek compensation for the goods and also the price you have paid to repair or replace the… Read more
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Product name: Request compensation for goods not fit for their purposeShort description: If you have purchased goods from a shop or warehouse, indicated to the seller what you want the goods for and found after you purchased them that they were not suitable, you can use this letter to reject… Read more
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Product name: Request repair of faulty goods at no charge to the buyerShort description: If you buy a product that is faulty, you might prefer to have it repaired rather than demand a refund. This letter asks the supplier to repair the product for you free of charge and informs them that if… Read more
Sales contracts
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Product name: Sale of goods contractShort description: This document records the sale of goods by a private individual (i.e. a person not acting in the ordinary course of business). The agreement will record the price of the goods and make a formal… Read more
Selling or buying a vehicle
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Product name: Agreement for the sale of a motor vehicleShort description: Use this document to draw up an agreement for the private sale of a motor vehicle. By including a confirmation that the buyer is purchasing the vehicle ‘as seen’, it can protect the seller… Read more
Pets
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Product name: Pets (pack)Short description: This pack provides sale agreement documentation suitable for the transfer of ownership of cats, kittens, dogs, puppies and horses. Read more