Complaints

Our service to you

Your Legal Rights is dedicated to providing a high standard of service to everyone at all times.

However, we recognise things can go wrong from time to time. You can complain to Your Legal Rights about any aspect of our service.

How to complain

You can make your complaint:

By email: complaints@yourlegalrights.co.uk
By phone: 0800 916 9040

In writing:

Your Legal Rights
Complaints
1st Floor
St James' House
7 Charlotte Street
Manchester
United Kingdom
M1 4DZ

Please include the following information:

• What went wrong
• When it happened
• Who you dealt with
• How you would like it resolved

How we will handle your complaint

We will always acknowledge your complaint within two days. We will:

• Give you the details of the individual handling your complaint and how to contact them
• Investigate your complaint
• Resolve it within 28 days ? we will inform you of any delay, explain why and tell you when we expect to resolve it

If we uphold your complaint, we will apologise, explain what went wrong and how we will prevent it from happening again.

We will always respect your right to confidentiality and not treat you any differently for complaining.