Data, cookies & privacy policy

This service is provided by Slater & Gordon Lawyers, a trading style of Slater & Gordon (UK) LLP (“SandG”, “we” or “us”).

General

SandG takes privacy and confidentiality very seriously. We comply with the Data Protection Act 1998 and related legislation. This policy explains how we use personal information about those who visit our website and those who use the services we offer on our website, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

By visiting our website and using our services you consent to our using your information in accordance with this policy.

How your information will be collected and used

When you register for this service we need to know various details about you or your business. We may check some of the information that you provide to us against third party databases to confirm that it is accurate. Any calls that you make to our customer team may be recorded for the purposes of our business management, training and security.

We will hold and process your personal information on our systems for the purposes of administration, operation of the service, business development and marketing. We may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. Such information may include but is not limited to your name, address and contact telephone numbers. We or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our service.

We will only contact you in connection with the service or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to customerservices@slatergordon.co.uk. However, please note that it may impair our ability to provide you with service updates and other information which may affect your business.

Because of the nature of the internet and our global operations, we may process data in relation to this service in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the same data protection standards as are required within the European Economic Area.

We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

Information gathering technologies

We may store some information (commonly known as a 'cookie') on your computer when you look at the site. This information facilitates your use of our website and may, for example, be used to ensure that you do not need to re-enter your details every time you visit it. We or any third party advertisers may also use cookies to monitor the effectiveness of advertising on the site. If you are uncomfortable with our use of cookies you can disable them by changing the settings on your browser, but please note that if you disable them it may affect some functionality on the site.

Some information about website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. This process does not, however, identify any individual person using the site.

How we protect your information

The security of your personal information is very important to us. All personal information that you supply to us either in respect of yourself or other individuals in connection with the service will be treated in confidence by us and will be held by us for the purpose of providing and administering our products and services. This may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and if you subscribe to the service you will be giving your consent to such information being processed by us.

The internet is not a secure medium, therefore, although we have endeavoured to protect the security of the information we collect and process, we cannot ensure the security of data transmitted to or from our website via the internet. Any transmission is at your own risk (including the sending or receiving of email messages). However, we take security issues very seriously and abide by strict internal standards. Some of the relevant security procedures are described in this policy.

We capture certain information such as your name, postal address, email address, telephone number and your credit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. We do not send full credit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.

We have installed a mechanism which ensures that there is an encrypted private connection between you and us, commonly referred to as SSL, which uses digital server identities to help assure you that the website you access is the SandG website. This is done using a service run by DigiCert Inc., a well known certification system technology provider. When you access certain pages which involve the transmission of confidential information over the internet, your browser will be provided with an electronic certificate confirming that you have accessed our site and these communications between you and us will be encrypted. In addition, similar communications with banks, credit providers and suppliers will be encrypted. You are recommended to use the facilities of your browser to confirm which pages are secured in this way.

Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.

We also aim to keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party and must log out when not using the site to prevent unauthorised access.

Fraud prevention, detection and claims history

In order to prevent and detect fraud we may at any time:

  • Share information about you with other organisations and public bodies including the police;
  • Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search these agencies and databases to:
    • Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
    • Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies;
    • Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
    • Undertake credit searches and additional fraud searches.

If you would like to receive details of those fraud agencies and databases from whom we obtain, and with whom we record, information about you, please contact us at customerservices@slatergordon.co.uk. You have a legal right to these details.

Accessing and updating your details

You have the right to access information we hold about you. Please contact us at customerservices@slatergordon.co.uk if you wish to make an access request, update or amend the information we hold about you, for example, if you change your email address, name or payment details (where applicable), or if you have any other queries about this policy. Please also contact us if you believe that we are holding inaccurate information about you, and we will be happy to correct any errors.

Your consent and governing law

This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales. Please note that this policy does not create any contractual or other legal rights.

By submitting your information and by accepting the data protection terms, you consent to the use of your personal information as set out in this privacy policy.

We may change this policy at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current policy. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This policy is effective from 1st May 2012.