Buying & selling

We all have consumer rights, and we're here to help you use them when a purchase goes wrong. Whether you want to demand a refund or request compensation, we have a range of fixed fee services that get results. What's more, you can try before you buy and have the full reassurance that our legal expertise is available should you need it, so get started now.

For more help and information click on the law guide topics in the left hand menu.

Slater & Gordon Lawyers are authorised and regulated by the Solicitors Regulation Authority, and as a leading law firm you can rely on our depth of knowledge and expertise. If you are selling or buying a motor vehicle it's important to document the transaction properly, and we can help with that too. If your issue is more complicated, remember that should you need further representation, it's just a few clicks away.

The range of Slater & Gordon Lawyers online buying and selling services available are outlined below:



Make sure that you have appropriate documentation to hand for every aspect of your motoring life. Thi pack contains documentation enabling you to deal with all aspects of vehicle-related legal issues… Read more
Price : £49.00

Buying goods

This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in… Read more
Price : £29.00
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described… Read more
You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it. This letter is suitable for requests about goods bought within the… Read more
You can use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. If you bought the item after 1 October 2015, you're entitled… Read more
You can use this letter to complain about the poor quality of something you've bought. If you bought the item after 1 October 2015, you can use this letter to demand a refund if you ask for it within 30… Read more
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the time expected. This could mean not delivering by a specific date as set in your… Read more
You can use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures… Read more
You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible… Read more
You can use this letter to ask for a refund or replacement if you bought something that isn't fit for its intended purpose. You can use it if you told the seller about your intended use for the item, or… Read more

Sales contracts

This document is for the sale of goods by a private individual (a person not acting in the course of business) to another private individual or a business. It is not suitable for use by a business. The… Read more
Price : £29.00

Selling or buying a vehicle

Use this document to draw up an agreement for the private sale of a motor vehicle between individuals, where the vehicle is not subject to a loan or charge against it. In this document, the buyer is… Read more
Price : £29.00


This pack provides sale agreement documentation suitable for the transfer of ownership of cats, kittens, dogs, puppies and horses. Read more
Price : £29.00