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Terms of use

1 - General

The Slater & Gordon UK Limited online document website ("the Website") is provided by Slater & Gordon UK Limited registered in England & Wales with registration number 07931918 VAT 125 446 327, registered office 58 Mosley Street, Manchester M2 3HZ and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority and authorised and regulated by the Financial Conduct Authority for insurance mediation activity.

Access to the services provided or offered to users of the Website is facilitated by Epoq Legal Ltd (registered in England and Wales, registered number 3707955) whose registered office is at Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN (ELL) on our behalf. For the avoidance of doubt, your contractual relationship, whether under the Conditions, the Limited Engagement or otherwise with respect to our online document service is with us. ELL has no contractual relationship with, and therefore no liability to, you with respect to our online document service.

Our policy relating to the capture and use of personal data is detailed in the Privacy notice on the Website.

Set out here are the terms and conditions ("the Conditions") that govern your use of the Website and the services provided or offered to users of the Website. It is important that you read and understand the Conditions before you start to use the Website:-

"Document" means a legal document prepared using the Document Preparation Service;

"Document Pack" means a group of Documents that may be created using the Document Preparation Service;

"Document Preparation Service" means the assembly of a document as detailed in Clause 4, which does not provide legal advice nor represent a legal service;

"Legal Document Review" means the review by the Online Review Team of a Document or Document Pack prepared online using the Document Preparation Service;

"Limited Engagement" means the provision of advice, including a Legal Document Review, provided by the Online Review Team;

"Online Review Team" means a department within Slater & Gordon (UK) LLP responsible for the review of all documents purchased with a Legal Document Review;

"Our", "us" and "we" on the Website and in the Conditions are references to SandG's online document service;

"Referral" means a referral by us on your behalf to a Panel Firm in respect of the provision by that firm of legal services to you which are outside the scope of a Limited Engagement;

"System" means the document assembly and drafting system used by the Document Preparation Service;

"User Services" means the services provided or offered to users of the Website.

These Conditions (and all communications) are in English and governed by, and will be construed in accordance with, English Law, and the English courts shall have jurisdiction in any legal proceedings.

2 - Using the Website

The Website is for use only in relation to legal issues in the jurisdiction of England & Wales unless specifically stated otherwise.

The content of the Website is provided for information only, and does not constitute advice nor a recommendation to you that the products and services advertised on the Website are suitable for you in your personal circumstances.

Reasonable efforts will be made to keep the Website available for use; however access is not guaranteed to be available all the time. We will not be liable for any periodic unavailability of the Website.

Due to the nature of the internet and the possibility of third party interference, the Website is not guaranteed to be free of all viruses and technical defects of any description. We will not be liable for any damage or loss caused by such third party interference as a result of your use of the Website.

If there are links from the Website to other websites operated by third parties, we do not guarantee you will be able to access the other website via any link on the Website. We do not guarantee the content or accuracy of any third party's website, nor do we accept any responsibility for your use of that website.

Website Access facility

ELL has a facility that enables them to access your account, or any Documents you have created or started, and perform actions as if they were you. They will only ever use that facility when it is necessary in order to action a support request that you have made to us, whether by email or by telephone. You consent to ELL using this facility in this way when you accept the Conditions. By accepting the Conditions, you also agree to comply with the instructions ELL may give you to ensure that the use of this facility is effective. For the avoidance of doubt, ELL shall not ever, unless you are on a telephone call with them at the time and specifically provide your consent, use this facility to accept any contractual terms or other legal acknowledgements, or to make any payments, on your behalf.

3 - Registering for User Services

In order to have access to the User Services you must register with us.

If you are an individual you must be aged 18 years or over to register and use the User Services. If you purchase a service from the Website you will be given full access to the client area ("the Client Area") of the Website which will allow you to access all of the User Services.

The User Services accessed via the Client Area are for your personal use only (except in the case of individuals, on behalf of a partner, spouse or civil partner, and in the case of any business services, any authorised person on behalf of the business). You shall not permit any other party to have access to the User Services or Client Area or to use the User Services. If you breach this term we may, without notice, revoke your username and password and refuse access to the Client Area of the Website.

4 - User Services

4.1 Document Preparation Service

The Document Preparation Service allows you to assemble documents for a specific use or purpose but does not provide legal advice nor represent a legal service. It is designed to collect relevant information and data to assist in the preparation of a Document or Document Pack on your behalf.

Since this is only a service to facilitate the preparation of documents, we disclaim all liability for actions taken or not taken based on a Document or Document Pack. Before you act or rely upon any Document it is advised that you take advice from Slater & Gordon (UK) LLP or any other firm of solicitors.

The Document Preparation Service uses a document assembly and drafting system. When using the Document Preparation Service you will be asked a series of questions, the answers to which, provided by you, will dictate the content of the Document produced by the System. You alone are responsible for ensuring the answers, or any information that you give, is correct (this includes information in relation to the identity of any parties or signatories, their age or capacity). We rely on you providing the correct information.

If you prepare a Document or a Document Pack without a Limited Engagement you must carefully check that the Document produced fully reflects your wishes. If it does not, you should not execute it. It is your responsibility to ensure that any Document is properly executed in accordance with the instructions that are provided to you. If a Document is not executed correctly it may be rendered invalid or ineffective.

Documents are prepared in accordance with the laws of England & Wales, unless specifically stated otherwise. You should not use them in any other jurisdiction, or if any person or entity who is to sign it or the property the Document deals with, is outside the jurisdiction of England & Wales.

Documents that you have completed using the Try Before You Buy service (Trial Documents) will be stored for a minimum period of two years; other Documents completed online will be stored for a minimum period of 6 years. After these periods you may not be able to obtain access to your Documents or Trial Documents, and they may be deleted. We reserve the right to levy a reasonable recovery charge in respect of any Documents or Trial Documents that are able to be recovered. If you have not logged in to the Website for a period of 12 months or more, then we reserve the right to store your Documents or Trial Documents offline and levy a reasonable recovery charge for you to access them again.

We will not have any responsibility or liability for:

  • verifying your answers or any information given by you when using the Document Preparation Service;
  • proof reading any data you have input for typographical errors;
  • any alterations made by you or on your behalf to a Document once it has been returned to you by us unless such alteration has been approved by us;
  • supervising or checking the due and proper execution of any Document;
  • any use of a Document or execution of a Document by a person or entity outside of the jurisdiction of England & Wales;
  • any adverse consequences if you use any Document without taking appropriate legal advice as to its suitability for your particular circumstances from us;
  • undertaking any future review of any Document or providing any advice, legal or otherwise, as to the continuing effectiveness for legal, taxation or any other purpose of any Document.

We have no obligation or duty to supervise the execution of any Document nor to take responsibility for it being correctly executed. You will be provided with instructions on how to sign your Document in accordance with the laws of England and Wales.

If you use the Document Preparation Service to prepare a Document we accept no responsibility or liability for verifying:

  1. your identity;
  2. that you are over 18 years of age;
  3. your testamentary and / or mental capacity;
  4. whether you are or were subject to any undue influence when using the Document Preparation Service;
  5. whether you knew, understood and approved the contents of your Document;
  6. if the document is a Will whether there were or might be any actual or potential third party beneficiary(ies) who might have a claim in law against your estate.

We do not assume any responsibility nor will we accept liability for failing to provide later advice on the terms of any Will prepared using the Document Preparation Service should future taxation changes or any other changes in the law render their terms inappropriate. The responsibility for future reviews of the terms of your Will rests with you.

4.2 Legal Document Review

If you would like a Document, drafted using the Document Preparation Service, to be reviewed by a member of the Online Document Review Team, this will require you to enter into a Limited Engagement with Slater & Gordon Lawyers. To do this you must send the Document electronically using the Website for review, as directed on the Website. A member of the Online Review Team may contact you by email to clarify your requirements.

The Limited Engagement defines the full extent of the service provided by the Online Document Review Team and makes specific reference to the scope of this agreement. Should the contracted service be deemed to be beyond the scope of the Limited Engagement further charges will be incurred.

Reasonable skill and care will be exercised in the provision of the service to you.

The Limited Engagement covers:

  • review of the answers you gave the System;
  • review of the draft Document that has been produced by the System following your session on the Website;
  • communications with you electronically via email;
  • where required, such other communications as are necessary subject to the service levels set out on the Website relating to the service you have purchased;
  • confirmation to you based on such communications that they are satisfied that the draft Document meets your requirements;
  • answering any questions you may have raised when sending the Document to them for review;
  • any amendments that are required to the draft Document to ensure its suitability for your particular circumstances.

The scope of the Limited Engagement, as set out above, is based on the assumption that all communications via email and/or telephone will be subject to the service levels set out on the Website, and will be limited to those of importance and those which are wholly necessary for the purpose of enabling the Limited Engagement to be carried out quickly and efficiently. The Online Wills Team will endeavour to respond to such communications as soon as possible, and aim to respond within 5 working days.

If the Online Document Review Team is of the opinion that they will be unable to complete their work within the scope of the Limited Engagement, they will advise you as soon as this information is available to them.

If you wish to continue to instruct us outside of the scope of the Limited Engagement the Online Document Review Team will agree with you the scope of the extra work they need to carry out, and will provide you with another engagement letter setting out the additional work required, together with an estimate of their fees for carrying it out.

The Online Document Review Team will not undertake any work outside of the scope of the Limited Engagement without your express written authority.

As part of the Limited Engagement you may be asked to make payment of our fees by instalments. These payments will be set out on the Website in relation to the service you have purchased. If you fail to complete the Limited Engagement (other than as a result of our failure) any instalments or fees paid will not be refundable.

4.3 Referral Services

The Website has a facility and functionality to enable you to be referred to Slater & Gordon (UK) LLP for the provision of legal advice other than by a Limited Engagement. The provision of those services and the terms upon which those services are provided to you are a contractual arrangement between you and Slater & Gordon (UK) LLP which will require you entering into separate terms and conditions.

5 - Solicitor/Client Relationship

No solicitor-client relationship is established by your use of the Website. Sending or receiving information through this Website does not establish a solicitor-client relationship. The Limited Engagement will establish a solicitor-client relationship with you only upon your acceptance of further terms and conditions for such Limited Engagement and our subsequent confirmation of our agreement to act for you, after conflict checking has been completed.

6 - Intellectual Property

Use of the Website and the User Services is subject to the notices of ownership of intellectual property rights detailed from time to time on the Website.

All rights in the design, text, graphics and other materials on the Website are the copyright of either Epoq Group Ltd ("EGL") (4265146) registered office Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN, or Slater & Gordon (UK) LLP whose principal place of business is 58 Mosley Street, Manchester, M2 3HZ.

"RAPIDOCS" and its respective logo is either a UK registered trademark or other trademark of EGL.

Rapidocs software featured on the Website is copyright of EGL 2009. Reproduction of part or all of the content of the Website in any form is prohibited. Other software reproduced in and on the Website is copyright of EGL 2009. You may not use (other than as is expressly or impliedly licensed) resell, reverse engineer, decompile or otherwise modify such software.

Copyright in the content of the Documents respectively belong to EGL and Slater & Gordon (UK) LLP.

7 - Complaints

Should you have any queries or concerns or are simply dissatisfied with any part of our service, please let us know. You may do so in writing by email or post. Please contact us directly so that one of our customer relations team may fully investigate your complaint. We will ensure you receive a prompt reply: Please write to us at the following address:

Slater & Gordon (UK) LLP
Customer Services
58 Mosley Street
M2 3HZ

or email us at

or by telephone on 0808 175 8000.

If you are not satisfied with the way your complaint has been handled you may escalate the complaint in accordance with our complaints procedure. A copy of this procedure is available upon request.

8 - Other Conditions

We shall not be liable for any failure to provide or delay in providing any service resulting from circumstances or events outside of our control, for example due to strikes and other industrial disputes, breakdown of systems or network access, fire, explosions, or power failure.

If any part of these Conditions (and/or notices on the Website) are found to be invalid or unenforceable, then such part will be deemed replaced by a valid and enforceable provision that most closely matches the intent or the original part, and the remainder of the provision shall continue in full force and effect.

If you do not use the Legal Document Review Service within 12 months of purchase you will not be able to obtain access to it thereafter. In such circumstances we shall not have any obligation to rebate you any part of the sum you have paid us.

We reserve the right to change the Conditions under which the Website or any User Service is offered.

No forbearance or delay by either party in enforcing the provisions of these Conditions will prejudice the rights, powers or remedies available to that party and such rights, powers or remedies will be cumulative.

You may not assign, subcontract or otherwise transfer any rights and obligations under these Conditions, whether in whole or in part, without our prior written consent. We shall be able to assign any of our rights and obligations under these Conditions, whether in whole or in part, without your consent.

Headings in these Conditions are for convenience only and shall not affect their interpretation.

These Conditions represent the entire agreement between the parties.

Your acceptance of these Conditions signifies your consent and agreement to them.