Letter requesting refund for goods not properly repaired

You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.

This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
£4.99
  • The ability to draft your document using our simple questionnaire based process
  • No long winded forms to fill in; the document is created in front of you
  • Helpful legal information and guidance notes take you through the drafting process
  • You manage the development, completion and storage of your document

Law Guides

UK Legal advice guides for download

Download any of our expert legal advice guides online (PDF documents you can print). For assistance call Slater and Gordon Lawyers 24/7 on freephone 0808 175 8000 or contact us and we will call you. Specialist Solicitors are available in England, Scotland & Wales.

View and download Slater and Gordon legal advice guides
Image