Personal Services

Law Guide

Complaint about a bill to a telephone company

This letter can be used to reject a landline or mobile phone telephone bill that is incorrect or excessive. You can use this letter when you have been incorrectly charged for calls or texts you did not make or that are duplicated, for services you did not request or receive, or for data you did not use. It can also be used if the bill has been miscalculated, agreed discounts have not been applied, you have been charged a handling fee, or a different tariff has been applied. This document is suitable for use in the United Kingdom.

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Complaint to a telephone company about a bill (Guidance Notes)