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Letter of complaint to the Legal Ombudsman about a solicitor, barrister, licensed conveyancer or legal executive

Use this letter to forward the details of your complaint to the Legal Ombudsman about the poor service, negligence and/or misconduct of a legal service provider (a solicitor, barrister, licensed conveyancer or legal executive). Before sending this letter, you should have sent the legal service provider an initial letter of complaint and have not received a response after 8 weeks or are unhappy with their response. If you have not yet sent an initial letter of complaint, you should do so now and wait 8 weeks for a response, unless you are concerned that by doing so you will miss the time limits imposed by the Legal Ombudsman. This document is suitable for complaints against a legal service provider licensed to practice in England & Wales.

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Letter of complaint to the Legal Ombudsman about a solicitor, barrister, licensed conveyancer or legal executive (Guidance Notes)