Disagreement about a motor vehicle service charge

If a garage bills you for servicing or repairing a vehicle and that bill is much higher than the verbal estimate you were given and you did not agree to pay a specific amount or to a specific calculation of the charge, use this letter to complain to the garage that the amount charged is unreasonable. You should accompany the letter with lower quotes for the same work from at least 3 other garages, together with a cheque for what you decide is reasonable for the work they have completed on your vehicle.

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Disagreement about a motor vehicle servicing or repair charge (Guidance Notes)